Scale AI incident

Elevated Error Rate

Critical Resolved View vendor source →

Scale AI experienced a critical incident on September 18, 2023 affecting API and Platform and 1 more component, lasting 23h 15m. The incident has been resolved; the full update timeline is below.

Started
Sep 18, 2023, 06:35 PM UTC
Resolved
Sep 19, 2023, 05:50 PM UTC
Duration
23h 15m
Detected by Pingoru
Sep 18, 2023, 06:35 PM UTC

Affected components

APIPlatformWeb ApplicationQuality AssuranceDocument AINucleus

Update timeline

  1. investigating Sep 18, 2023, 06:35 PM UTC

    We are currently investigating this issue.

  2. identified Sep 18, 2023, 07:09 PM UTC

    We are seeing elevated error rates with our cloud provider. We are currently investigating the issue.

  3. identified Sep 18, 2023, 11:25 PM UTC

    We are continuing to work on mitigating the issue. Our website is experiencing a technical issue with the hosting provider. Current ETA for resolution is ~2 hours, or around 6:30 PT.

  4. monitoring Sep 19, 2023, 12:30 AM UTC

    A temporary fix has been implemented and we are monitoring the status of the platform

  5. monitoring Sep 19, 2023, 12:52 AM UTC

    We are continuing to monitor for any further issues.

  6. resolved Sep 19, 2023, 05:50 PM UTC

    This incident has been resolved.