Scale AI incident

Platform Slow or Unresponsive

Critical Resolved View vendor source →

Scale AI experienced a critical incident on April 15, 2022 affecting API and Platform and 1 more component, lasting 3h 55m. The incident has been resolved; the full update timeline is below.

Started
Apr 15, 2022, 06:20 PM UTC
Resolved
Apr 15, 2022, 10:16 PM UTC
Duration
3h 55m
Detected by Pingoru
Apr 15, 2022, 06:20 PM UTC

Affected components

APIPlatformWeb ApplicationQuality AssuranceDocument AINucleus

Update timeline

  1. investigating Apr 15, 2022, 06:20 PM UTC

    We are seeing elevated error rates that may indicate a slow or unresponsive platform. We are currently investigating the issue.

  2. investigating Apr 15, 2022, 08:09 PM UTC

    We are continuing to investigate the issue.

  3. identified Apr 15, 2022, 09:00 PM UTC

    We are actively working with our underlying service providers to resolve the issues impacting Scale's service.

  4. identified Apr 15, 2022, 09:35 PM UTC

    We are continuing to work with our underlying service providers to resolve the issues impacting Scale's service.

  5. monitoring Apr 15, 2022, 09:57 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Apr 15, 2022, 10:16 PM UTC

    This incident has been resolved.