Scalapay incident

Elevated Errors

Notice Resolved View vendor source →

Scalapay experienced a notice incident on December 17, 2024 affecting API and Customer Web Portal, lasting 3h 22m. The incident has been resolved; the full update timeline is below.

Started
Dec 17, 2024, 07:35 AM UTC
Resolved
Dec 17, 2024, 10:57 AM UTC
Duration
3h 22m
Detected by Pingoru
Dec 17, 2024, 07:35 AM UTC

Affected components

APICustomer Web Portal

Update timeline

  1. investigating Dec 17, 2024, 07:35 AM UTC

    We're experiencing an elevated level of errors and are currently looking into the issue.

  2. monitoring Dec 17, 2024, 08:03 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Dec 17, 2024, 10:57 AM UTC

    This incident has been resolved.