Sauce Labs experienced a major incident on December 18, 2024 affecting US-West and EU-Central, lasting 1h 13m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 18, 2024, 10:43 AM UTC
There is currently an issue with purchasing self-service plans from our dashboard, We are investigating.
- resolved Dec 18, 2024, 11:57 AM UTC
Customers are able to purchase Self-Service plans from our dashboard again. This issue is resolved.
- postmortem Apr 01, 2025, 03:51 PM UTC
### **Dates:** Wednesday December 18th 2024, 09:05 - 11:31 UTC ### **What happened:** Customers were unable to purchase self-service plans through the billing page. ### **Why it happened:** Breaking changes were introduced between our billing service client SDK and the third-party billing provider. ### **How we fixed it:** The SDK for the third-party billing provider was updated in our service. ### **What we are doing to prevent it from happening again:** We’re working with the third-party billing provider to better understand their versioning practices to ensure we remain inline with them.