Sauce Labs experienced a major incident on January 3, 2025 affecting US-West and US-West, lasting 3m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 03, 2025, 11:06 AM UTC
We are currently seeing an issue with Live and automated test results not being displayed on the test results page in our US-West-1 data center. We are investigating.
- resolved Jan 03, 2025, 11:10 AM UTC
After taking remedial action, Test Results are now available again in all data centers. This incident is resolved.
- postmortem Apr 01, 2025, 04:05 PM UTC
### **Dates:** Friday 3 January 2025, 09:52 - 11:07 UTC ### **What happened:** Customers were unable to access test results in the Web UI for our US-West-1 datacenter. ### **Why it happened:** A defect was introduced during a product deployment. ### **How we fixed it:** A rollback was executed to the previous working version. ### **What we are doing to prevent it from happening again:** We are creating additional checks for the authentication method upgrades.