Sauce Labs experienced a notice incident on February 17, 2025, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Feb 17, 2025, 06:44 PM UTC
Between 12:52 and 13:53 UTC, some Real Device tests in EU-Central-1 Data center experienced failures reaching internet destinations because of an issue on an upstream ISP network. We have identified the issue and taken remedial action.
- postmortem Apr 01, 2025, 04:25 PM UTC
### **Dates:** Wednesday February 17th 2023, 12:52 - 13:53 UTC **What happened:** Real Device tests in EU-Central-1 datacenter were experiencing issues reaching internet destinations. ### **Why it happened:** A new internet provider was introduced that was experiencing issues with their network.. ### **How we fixed it:** A rollback was executed to move traffic off of the affected internet provider. ### **What we are doing to prevent it from happening again:** We engaged the provider and they corrected configuration issues with their network.