Sauce Labs experienced a major incident on February 22, 2025 affecting US-West and EU-Central, lasting 3h 46m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 22, 2025, 01:33 AM UTC
New Sauce Connect Tunnels are not able to be created on our US-West-1 & EU-Central-1 Datacenters. We are investigating.
- investigating Feb 22, 2025, 01:34 AM UTC
We are continuing to investigate this issue.
- identified Feb 22, 2025, 02:25 AM UTC
We have identified the issue and have taken a remedial action. We are monitoring.
- resolved Feb 22, 2025, 05:20 AM UTC
All services are now operating as normal. This incident is resolved.
- postmortem May 17, 2025, 10:54 AM UTC
### **Dates:** Saturday February 22nd 2025, 00:00 - 04:46 UTC ### **What happened:** Customers were unable to create SauceConnect tunnels in our US-West-1 and EU-Central-1 regions. ### **Why it happened:** The SSL certificate for the Sauce Connect frontend had expired. ### **How we fixed it:** The certificate was renewed and deployed to the affected regions. ### **What we are doing to prevent it from happening again:** We are improving our alerting around SSL certificate expiration.