Sauce Labs experienced a major incident on March 27, 2025 affecting US-West and US-West and 1 more component, lasting 12m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 27, 2025, 02:23 PM UTC
We are seeing failures due to issue with our storage service affecting Virtual and Real Device Cloud as well as any saucectl and Mobile App Distribution in our US-West Data Center. We are investigating
- resolved Mar 27, 2025, 02:35 PM UTC
App storage errors have been resolved. All services are fully operational.
- postmortem May 17, 2025, 10:41 AM UTC
### **Dates:** Wednesday March 26th 2025, 19:15 - Thursday March 27th 2025, 14:30 UTC ### **What happened:** An internal cache for mobile applications in one datacenter was unable to reach its origin, causing artifacts to age out and no longer be available to be served. ### **Why it happened:** A change to the cache’s routing prevented it from reaching its origin. ### **How we fixed it:** The routing change was reverted. ### **What we are doing to prevent it from happening again:** Additional monitoring and alerting has been implemented to identify this issue more quickly in the future.