Sauce Labs experienced a major incident on April 2, 2025 affecting US-West and US-West and 1 more component, lasting 5h 29m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 02, 2025, 09:53 AM UTC
We are seeing failing iOS simulator tests when using Sauce Connect in US-West-1 & EU-Central-1 Data Centers. We are investigating.
- investigating Apr 02, 2025, 11:03 AM UTC
We are continuing to see iOS simulator test failures when using Sauce Connect in the US-West-1 & EU-Central-1 Data Centers. We are actively investigating.
- monitoring Apr 02, 2025, 01:48 PM UTC
We have identified the root cause and have deployed a fix for this issue. We are monitoring.
- resolved Apr 02, 2025, 03:23 PM UTC
After taking remedial action, all services are operating as normal. This incident is resolved.
- postmortem May 17, 2025, 10:45 AM UTC
### **Dates:** Tuesday April 1st 2025, 14:54 UTC - Wednesday April 2nd 2025, 13:45 UTC ### **What happened:** iOS tests using Sauce Connect failed to start. ### **Why it happened:** There was a mismatch in the SSL certificate's expiration dates. ### **How we fixed it:** Re-ordered new SSL certificates. ### **What we are doing to prevent it from happening again:** We are adding monitoring for the SSL certificates.