Sauce Labs experienced a notice incident on May 6, 2025, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved May 06, 2025, 09:16 AM UTC
Between 03:38 - 03:58 UTC, Real Devices in our EU data center were unavailable. After taking remedial action, the issue has been resolved. All services are fully operational.
- postmortem May 17, 2025, 10:51 AM UTC
### **Dates:** Tuesday April 6th 2025, 03:38 UTC - 03:58 UTC ### **What happened:** RDC devices were unavailable in the EU-Central-1 Datacenter. ### **Why it happened:** There was a DNS caching failure during a third party provider’s maintenance. ### **How we fixed it:** Availability was restored automatically, after the instances completed their start-up. ### **What we are doing to prevent it from happening again:** We will update our DNS caching for better fault tolerance.