Sauce Labs experienced a critical incident on May 14, 2025 affecting US-East and US-East and 1 more component, lasting 30m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 14, 2025, 09:10 AM UTC
We are currently seeing errors in uploading and installing apps in our US-East-4 Datacenter. We are investigating.
- resolved May 14, 2025, 09:40 AM UTC
After taking remedial action, app uploads and testing are now both working correctly. This incident is resolved
- postmortem Jun 13, 2025, 10:40 AM UTC
### **Dates:** Wednesday May 14th 2025, 08:00 UTC - 09:03 UTC ### **What happened:** An authentication failure lead to Real Device live & automated app tests our in US-East-4 Datacenter. ### **Why it happened:** Connections from the App Storage service failed due to a database issue. ### **How we fixed it:** The database cluster required restarting. ### **What we are doing to prevent it from happening again:** Database clean-ups will be done only during maintenance windows.