Sauce Labs experienced a major incident on June 16, 2025 affecting EU-Central and EU-Central and 1 more component, lasting 39m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 16, 2025, 12:49 PM UTC
We are currently experiencing reduced availability of Real Devices in our EU-Central-1 datacenter. We are investigating.
- resolved Jun 16, 2025, 01:29 PM UTC
After taking remedial action, we are seeing normal availability levels of Real Devices in our EU-Central-1 datacenter. This incident is resolved.
- postmortem Jun 20, 2025, 08:17 AM UTC
### **Dates:** Monday June 16th 2025, 12:25 UTC - 13:20 UTC ### **What happened:** Approximately 50% of RDC devices in the EU-Central-1 datacenter were unavailable. ### **Why it happened:** Maintenance on the datacenter power supply led to devices being shut down. ### **How we fixed it:** The affected devices were restarted. ### **What we are doing to prevent it from happening again:** We are looking to add more power redundancy and create established maintenance windows.