SatisMeter experienced a minor incident on October 24, 2022 affecting SatisMeter Web Application and SatisMeter Surveys and 1 more component, lasting 1d 21h. The incident has been resolved; the full update timeline is below.
Affected components
SatisMeter Web ApplicationSatisMeter SurveysSatisMeter REST API
Update timeline
- investigating Oct 24, 2022, 11:17 AM UTC
We’re experiencing issues with database access, which results in high latency and reduced access to the application, survey widget and API. We're currently investigating the issue and will provide a status update once we have more information.
- investigating Oct 24, 2022, 06:26 PM UTC
We are continuing to investigate this issue.
- identified Oct 25, 2022, 08:21 AM UTC
The issue has been identified, and a fix is being implemented.
- resolved Oct 26, 2022, 08:54 AM UTC
This incident has been resolved. Thanks for your patience.