SatisMeter incident

Customers may experience that user data is not updated and some users are not targeted by some surveys — this includes user traits not being updated, events not triggered.

Minor Resolved View vendor source →

SatisMeter experienced a minor incident on November 21, 2022 affecting SatisMeter Web Application and SatisMeter Surveys and 1 more component, lasting 6h 27m. The incident has been resolved; the full update timeline is below.

Started
Nov 21, 2022, 01:37 PM UTC
Resolved
Nov 21, 2022, 08:04 PM UTC
Duration
6h 27m
Detected by Pingoru
Nov 21, 2022, 01:37 PM UTC

Affected components

SatisMeter Web ApplicationSatisMeter SurveysSatisMeter REST API

Update timeline

  1. investigating Nov 21, 2022, 01:37 PM UTC

    We apologise for the inconvenience caused; we are investigating this issue and will update you on our status page.

  2. identified Nov 21, 2022, 01:59 PM UTC

    The service has been revived, but the incident is not resolved yet — it needs some time to process all the messages, so customers may still experience the outlined issues

  3. resolved Nov 21, 2022, 08:04 PM UTC

    This incident has now been resolved. Thank you for your patience.