SatisMeter incident

Issues Loading Satismeter

Critical Resolved View vendor source →

SatisMeter experienced a critical incident on June 13, 2023 affecting SatisMeter Web Application and SatisMeter Surveys and 1 more component, lasting 1h 6m. The incident has been resolved; the full update timeline is below.

Started
Jun 13, 2023, 07:48 PM UTC
Resolved
Jun 13, 2023, 08:54 PM UTC
Duration
1h 6m
Detected by Pingoru
Jun 13, 2023, 07:48 PM UTC

Affected components

SatisMeter Web ApplicationSatisMeter SurveysSatisMeter REST API

Update timeline

  1. investigating Jun 13, 2023, 07:48 PM UTC

    We are experiencing an issue that is stopping Satismeter from loading. We're currently investigating the issue and will provide a status update once we have more information. Apologies for the inconvenience.

  2. investigating Jun 13, 2023, 08:19 PM UTC

    We are continuing to investigate this issue.

  3. identified Jun 13, 2023, 08:32 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Jun 13, 2023, 08:49 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jun 13, 2023, 08:54 PM UTC

    This incident has been resolved.