SatisMeter incident

Satismeter is inaccessible to customers

Critical Resolved View vendor source →

SatisMeter experienced a critical incident on November 25, 2024 affecting SatisMeter Web Application and SatisMeter Surveys and 1 more component, lasting 2h 23m. The incident has been resolved; the full update timeline is below.

Started
Nov 25, 2024, 04:00 PM UTC
Resolved
Nov 25, 2024, 06:23 PM UTC
Duration
2h 23m
Detected by Pingoru
Nov 25, 2024, 04:00 PM UTC

Affected components

SatisMeter Web ApplicationSatisMeter SurveysSatisMeter REST API

Update timeline

  1. investigating Nov 25, 2024, 04:00 PM UTC

    We had an outage with Satismeter, which has now been identified and resolved. However, the app is still inaccessible. Satismeter loads back up again.

  2. monitoring Nov 25, 2024, 04:01 PM UTC

    A fix has been implemented, we are monitoring the results but this will take a few hours before this fully operational again.

  3. resolved Nov 25, 2024, 06:23 PM UTC

    This incident has now been resolved.