Sardine incident

Degradation on customer intelligence search and page information

Minor Resolved View vendor source →

Sardine experienced a minor incident on June 10, 2025 affecting Dashboard, lasting 5h. The incident has been resolved; the full update timeline is below.

Started
Jun 10, 2025, 01:31 PM UTC
Resolved
Jun 10, 2025, 06:32 PM UTC
Duration
5h
Detected by Pingoru
Jun 10, 2025, 01:31 PM UTC

Affected components

Dashboard

Update timeline

  1. investigating Jun 10, 2025, 01:31 PM UTC

    We are currently investigating this issue.

  2. investigating Jun 10, 2025, 01:37 PM UTC

    - The search bar that allowed searching certain attributes (like email, sessionKey and others) has been disabled momentarily. - Certain attributes are not working on the filter option - Certain columns are not available Team is working on solving this today

  3. resolved Jun 10, 2025, 06:32 PM UTC

    This is now fixed, all functionalities are back. We'll share a postmortem here as soon as we have it.