Sardine incident
Degradation due to an issue on a third party provider
Sardine experienced a notice incident on June 12, 2025 affecting Device APIs and Issuing API and 1 more component, lasting 2h 26m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 12, 2025, 06:22 PM UTC
One of our cloud provider is experiencing a worldwide incident across multiple services. The following services might be affected: - API latency - Dashboard access As soon as we have more information we'll update here
- investigating Jun 12, 2025, 06:45 PM UTC
We're still receiving errors from various cloud services. We're escalating to our cloud provider.
- investigating Jun 12, 2025, 06:53 PM UTC
Following providers are affected which is also affecting us: - Google Cloud: https://status.cloud.google.com/ - Cloudflare: https://www.cloudflarestatus.com/incidents/25r9t0vz99rp
- monitoring Jun 12, 2025, 08:36 PM UTC
Providers are up, dashboard and API should be working fine. Team is monitoring.
- resolved Jun 12, 2025, 08:48 PM UTC
This incident has been resolved.