Sapia.ai incident

Chat Interview and Video Interview Performance Degrading

Major Resolved View vendor source →

Sapia.ai experienced a major incident on October 4, 2022 affecting Chat Classic, lasting 5h 41m. The incident has been resolved; the full update timeline is below.

Started
Oct 04, 2022, 01:48 AM UTC
Resolved
Oct 04, 2022, 07:30 AM UTC
Duration
5h 41m
Detected by Pingoru
Oct 04, 2022, 01:48 AM UTC

Affected components

Chat Classic

Update timeline

  1. investigating Oct 04, 2022, 10:33 PM UTC

    We received some customer tickets from candidates regarding the issue

  2. identified Oct 04, 2022, 10:33 PM UTC

    We continue to look into this issue. We found the error happened more frequently, around 50%

  3. monitoring Oct 04, 2022, 10:34 PM UTC

    We deployed a tested version, which reduces the frequency slightly, from around 50% to 25%. We tried to figure out another solution

  4. resolved Oct 04, 2022, 10:34 PM UTC

    We redeployed Ci and Vi front-end code. The issue is gone