Sapia.ai incident

Chat Interview and Video Interview Performance Degrading

Major Resolved View vendor source →

Sapia.ai experienced a major incident on October 4, 2022 affecting Chat Classic, lasting 4h. The incident has been resolved; the full update timeline is below.

Started
Oct 04, 2022, 11:30 PM UTC
Resolved
Oct 05, 2022, 03:30 AM UTC
Duration
4h
Detected by Pingoru
Oct 04, 2022, 11:30 PM UTC

Affected components

Chat Classic

Update timeline

  1. investigating Oct 06, 2022, 05:03 AM UTC

    We actively monitored and found the 403 error started to occur but less frequently. it will cause partial Australian Candidates not to be able to complete Ci and Vi. (EU and US regions are working well). We continue to look into solutions.

  2. investigating Oct 06, 2022, 05:03 AM UTC

    We found the error happened more frequently around 50% of failures.

  3. investigating Oct 06, 2022, 05:11 AM UTC

    We narrowed down the issue to AWS CloudFront and tried to call the AWS team for support.

  4. identified Oct 06, 2022, 05:12 AM UTC

    The issue has been identified and a fix is being implemented.

  5. resolved Oct 06, 2022, 05:15 AM UTC

    This incident has been resolved.