Sapia.ai incident

Sapia.ai domain unavailable

Critical Resolved View vendor source →

Sapia.ai experienced a critical incident on February 7, 2024 affecting Chat Classic and TalentHub Portal, lasting 2h 5m. The incident has been resolved; the full update timeline is below.

Started
Feb 07, 2024, 12:17 PM UTC
Resolved
Feb 07, 2024, 02:23 PM UTC
Duration
2h 5m
Detected by Pingoru
Feb 07, 2024, 12:17 PM UTC

Affected components

Chat ClassicTalentHub Portal

Update timeline

  1. investigating Feb 07, 2024, 01:07 PM UTC

    Services using the Sapia.ai domain are currently unavailable. We are investigating the issue.

  2. identified Feb 07, 2024, 02:19 PM UTC

    The sapia.ai domain has expired. We are working with our service provider to recover the domain name. The domain was not due to expire until February, 9 2024 so it seems to have expired prematurely.

  3. monitoring Feb 07, 2024, 02:23 PM UTC

    The service provider has finished recovering the domain and service is starting to restore.

  4. resolved Feb 07, 2024, 02:46 PM UTC

    All services have been restored.