Sapia.ai experienced a major incident on July 5, 2024 affecting Chat Classic and TalentHub Portal, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Chat ClassicTalentHub Portal
Update timeline
- resolved Jul 05, 2024, 04:05 PM UTC
A large number of emails generated by our platform (sent to users and candidates) failed to send. It was identified that there were lots of tasks being processed in the task queue (around 15,000+, of which there were around 8,000 emails), which slowed down the processing. Our engineers deployed a fix, and the backlog of emails was sent.