SAP for Me experienced a critical incident on July 27, 2023 affecting SAP for Me, lasting 14m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 27, 2023, 08:50 AM UTC
SAP for Me is currently unavailable. Our support team is working with highest priority to identify the root cause and resume service. If you need urgent assistance with a case, please contact your SAP Local Support Center (https://support.sap.com/contactus). If you need urgent assistance as a Partner, please contact Partner Support ([email protected]). We apologize for any inconvenience caused. Kind regards, SAP SE – Intelligent Enterprise Solutions
- resolved Jul 27, 2023, 09:04 AM UTC
Please be informed, that the technical issues were solved and the system is back to normal operations. SAP SE – Intelligent Enterprise Solutions
- postmortem Jul 28, 2023, 12:48 PM UTC
## Taking our responsibility seriously to enhance SAP for Me's stability We sincerely apologize for the recent downtimes caused by infrastructure issues. Please be assured that we were closely monitoring the situation and have swiftly resolved occurring problems. We are committed to provide uninterrupted service and have therefore undertaken comprehensive measures to fortify our infrastructure and improve our response mechanisms. Kind regards, **SAP SE – Intelligent Enterprise Solutions**