SAP for Me experienced a major incident on December 18, 2023 affecting SAP for Me, lasting 3h 26m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 18, 2023, 09:24 AM UTC
We are currently experiencing a partial outage of systems, causing some some functionality SAP for Me, like uploading / downloading of attachments of customer cases not to be available. Our support team is working with highest priority to identify the root cause and resume service. If you need urgent assistance with a case, please contact your SAP Local Support Center (https://support.sap.com/contactus). If you need urgent assistance as a Partner, please contact Partner Support ([email protected]). We apologize for any inconvenience caused. Kind regards, SAP SE – Intelligent Enterprise Solutions
- monitoring Dec 18, 2023, 10:43 AM UTC
We found and resolved the issue and are currently monitoring the situation.
- resolved Dec 18, 2023, 12:50 PM UTC
This incident has been resolved.