SAP for Me incident

SAP for Me Outage

Critical Resolved View vendor source →

SAP for Me experienced a critical incident on May 18, 2024 affecting SAP for Me, lasting 7h 15m. The incident has been resolved; the full update timeline is below.

Started
May 18, 2024, 09:04 PM UTC
Resolved
May 19, 2024, 04:20 AM UTC
Duration
7h 15m
Detected by Pingoru
May 18, 2024, 09:04 PM UTC

Affected components

SAP for Me

Update timeline

  1. investigating May 18, 2024, 09:04 PM UTC

    SAP for Me is currently unavailable. Our support team is working with highest priority to identify the root cause and resume service. If you need urgent assistance with a case, please contact your SAP Local Support Center (https://support.sap.com/contactus). If you need urgent assistance as a Partner, please contact Partner Support ([email protected]). We apologize for any inconvenience caused. Kind regards, SAP SE – Intelligent Enterprise Solutions

  2. investigating May 18, 2024, 10:25 PM UTC

    SAP for Me is currently unavailable. Issue has been identified. Our support team is working with highest priority to identify the root cause and resume service. If you need urgent assistance with a case, please contact your SAP Local Support Center (https://support.sap.com/contactus). If you need urgent assistance as a Partner, please contact Partner Support ([email protected]). We apologize for any inconvenience caused. Kind regards, SAP SE – Intelligent Enterprise Solutions

  3. investigating May 18, 2024, 10:28 PM UTC

    We are continuing to investigate this issue.

  4. identified May 18, 2024, 10:55 PM UTC

    System maintenance is currently ongoing. If you need urgent assistance with a case, please contact your SAP Local Support Center (https://support.sap.com/contactus). If you need urgent assistance as a Partner, please contact Partner Support ([email protected]). We apologize for any inconvenience caused. Kind regards, SAP SE – Intelligent Enterprise Solutions

  5. identified May 19, 2024, 03:39 AM UTC

    Issue is still ongoing. Our support team is working with highest priority to resume the service. If you need urgent assistance with a case, please contact your SAP Local Support Center (https://support.sap.com/contactus). If you need urgent assistance as a Partner, please contact Partner Support ([email protected]). We apologize for any inconvenience caused. Kind regards, SAP SE – Intelligent Enterprise Solutions

  6. resolved May 19, 2024, 04:20 AM UTC

    This incident has been resolved.