SAP for Me & SAP ONE Support Launchpad incident
Support knowledge search not available
SAP for Me & SAP ONE Support Launchpad experienced a major incident on January 8, 2024 affecting SAP for Me, lasting 2h 51m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 08, 2024, 08:52 AM UTC
The support knowledge search is currently unavailable. This affects the search for notes and KBAs. Our support team is working with highest priority to identify the root cause and resume service. If you need urgent assistance with a case, please contact your SAP Local Support Center (https://support.sap.com/contactus). If you need urgent assistance as a Partner, please contact Partner Support ([email protected]). We apologize for any inconvenience caused. Kind regards, SAP SE – Intelligent Enterprise Solutions
- identified Jan 08, 2024, 11:06 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jan 08, 2024, 11:33 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 08, 2024, 11:43 AM UTC
This incident has been resolved.