SAP for Me & SAP ONE Support Launchpad incident

Important: Application Disruptions

SAP for Me & SAP ONE Support Launchpad experienced a major incident on November 16, 2024 affecting SAP for Me, lasting 2d. The incident has been resolved; the full update timeline is below.

Started: Nov 16, 2024, 02:14 PM UTC
Resolved: Nov 18, 2024, 02:15 PM UTC
Duration: 2d
Detected by Pingoru: Nov 16, 2024, 02:14 PM UTC

Affected components

SAP for Me

Update timeline

investigating Nov 16, 2024, 02:14 PM UTC

We are facing issues affecting some applications, including remote connections and user management. Our team is working diligently to resolve this issue. We appreciate your patience and understanding. If you need urgent assistance with a case, please contact your SAP Local Support Center (https://support.sap.com/contactus). If you need urgent assistance as a Partner, please contact Partner Support ([email protected]). SAP SE – Intelligent Enterprise Solutions
identified Nov 17, 2024, 05:36 PM UTC

We are facing issues affecting some applications, including remote connections and user management. The issue has been identified. Our team is working diligently to resolve this issue. We appreciate your patience and understanding. If you need urgent assistance with a case, please contact your SAP Local Support Center (https://support.sap.com/contactus). If you need urgent assistance as a Partner, please contact Partner Support ([email protected]). SAP SE – Intelligent Enterprise Solutions
resolved Nov 18, 2024, 02:15 PM UTC

Please be informed, that the technical issues were solved and the system is back to normal operations. SAP SE – Intelligent Enterprise Solutions