SAP for Me & SAP ONE Support Launchpad incident

SAP for Me Outage

Critical Resolved View vendor source →

SAP for Me & SAP ONE Support Launchpad experienced a critical incident on January 23, 2025 affecting SAP for Me, lasting 3h 25m. The incident has been resolved; the full update timeline is below.

Started
Jan 23, 2025, 10:02 AM UTC
Resolved
Jan 23, 2025, 01:28 PM UTC
Duration
3h 25m
Detected by Pingoru
Jan 23, 2025, 10:02 AM UTC

Affected components

SAP for Me

Update timeline

  1. investigating Jan 23, 2025, 10:02 AM UTC

    SAP for Me is currently unavailable. Our support team is working with highest priority to identify the root cause and resume service. If you need urgent assistance with a case, please contact your SAP Local Support Center (https://support.sap.com/contactus). If you need urgent assistance as a Partner, please contact Partner Support ([email protected]). We apologize for any inconvenience caused. Kind regards, SAP SE – Intelligent Enterprise Solutions

  2. investigating Jan 23, 2025, 10:45 AM UTC

    SAP for Me is experiencing poor performance. Our support team is working with highest priority to identify the root cause and resume service. If you need urgent assistance with a case, please contact your SAP Local Support Center (https://support.sap.com/contactus). If you need urgent assistance as a Partner, please contact Partner Support ([email protected]). We apologize for any inconvenience caused. Kind regards, SAP SE – Intelligent Enterprise Solutions

  3. resolved Jan 23, 2025, 01:28 PM UTC

    Please be informed, that the technical issues were solved and the system is back to normal operations. SAP SE – Intelligent Enterprise Solutions