SAP Conversational AI incident

Bots runtime outage

Critical Resolved View vendor source →

SAP Conversational AI experienced a critical incident on November 21, 2019 affecting [US10] Dialog and [EU10] NLU Analysis and 1 more component, lasting 8m. The incident has been resolved; the full update timeline is below.

Started
Nov 21, 2019, 03:01 PM UTC
Resolved
Nov 21, 2019, 03:10 PM UTC
Duration
8m
Detected by Pingoru
Nov 21, 2019, 03:01 PM UTC

Affected components

[US10] Dialog[EU10] NLU Analysis[US10] Channels Connector[US10] NLU Analysis

Update timeline

  1. identified Nov 21, 2019, 03:01 PM UTC

    We have an ongoing outage on the runtime of the bots. We've identified the issue and are deploying a fix.

  2. identified Nov 21, 2019, 03:07 PM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Nov 21, 2019, 03:10 PM UTC

    This incident has been resolved, the platform is stable again.