SAP Conversational AI incident

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Major Resolved View vendor source →

SAP Conversational AI experienced a major incident on March 3, 2020 affecting SAP Conversational AI, lasting 8d 18h. The incident has been resolved; the full update timeline is below.

Started
Mar 03, 2020, 01:06 PM UTC
Resolved
Mar 12, 2020, 07:20 AM UTC
Duration
8d 18h
Detected by Pingoru
Mar 03, 2020, 01:06 PM UTC

Affected components

SAP Conversational AI

Update timeline

  1. investigating Mar 03, 2020, 01:06 PM UTC

    We have noticed that database server inconsistency has briefly resurfaced again today. We are currently investigating the issue.

  2. monitoring Mar 04, 2020, 02:58 AM UTC

    We have identified the issue and took precautionary measures to make the platform stable again. We are working on the fix to avoid this situation in the future, we will continue to monitor the systems in the meantime.

  3. monitoring Mar 05, 2020, 05:32 AM UTC

    While the problem has been isolated and contained, we are deploying a hotfix to prevent this incident from happening again.

  4. monitoring Mar 06, 2020, 01:35 PM UTC

    The fix has been deployed in production and is under observation.

  5. resolved Mar 12, 2020, 07:20 AM UTC

    This incident has been resolved.