SAP Conversational AI incident

Intermittent outages on /dialog and /request enddpoints

Major Resolved View vendor source →

SAP Conversational AI experienced a major incident on April 16, 2020 affecting [US10] Dialog and [EU10] Channels Connector and 1 more component, lasting 3h 8m. The incident has been resolved; the full update timeline is below.

Started
Apr 16, 2020, 03:31 AM UTC
Resolved
Apr 16, 2020, 06:40 AM UTC
Duration
3h 8m
Detected by Pingoru
Apr 16, 2020, 03:31 AM UTC

Affected components

[US10] Dialog[EU10] Channels Connector[EU10] NLU Analysis[US10] Channels Connector[US10] NLU Analysis

Update timeline

  1. investigating Apr 16, 2020, 03:31 AM UTC

    Dear Patron, We started observing issues in the platform starting at 1am CEST this morning. The Ops team is investigating the root cause on priority. Regards SAP Conversational AI Team

  2. resolved Apr 16, 2020, 06:40 AM UTC

    This incident has been resolved.