SAP Conversational AI incident

Degraded performance

Critical Resolved View vendor source →

SAP Conversational AI experienced a critical incident on April 21, 2020 affecting SAP Conversational AI, lasting 1h 4m. The incident has been resolved; the full update timeline is below.

Started
Apr 21, 2020, 03:29 PM UTC
Resolved
Apr 21, 2020, 04:34 PM UTC
Duration
1h 4m
Detected by Pingoru
Apr 21, 2020, 03:29 PM UTC

Affected components

SAP Conversational AI

Update timeline

  1. investigating Apr 21, 2020, 03:29 PM UTC

    Dear Patron, Starting 5:15pm CEST, we observed that the CAI Platform is having partial outages. We are investigating the issue on priority. Regards, SAP Conversational AI Team

  2. identified Apr 21, 2020, 03:48 PM UTC

    The issue has been identified in the SAP Cloud Platform. Colleagues from CP are working to resolve this issue on highest priority More detailed status here https://sapcp.statuspage.io/incidents/290g9zm7r3qq Thanks SAP Conversational AI Team

  3. resolved Apr 21, 2020, 04:34 PM UTC

    Dear Patron, Issue on the CF backing service is fixed and platform is back to being operational. Regards SAP Conversational AI Team