SAP Conversational AI experienced a minor incident on July 10, 2020 affecting SAP Conversational AI, lasting 3h 14m. The incident has been resolved; the full update timeline is below.
Affected components
SAP Conversational AI
Update timeline
- investigating Jul 10, 2020, 01:09 AM UTC
Dear Patrons, We are observing a degraded performance on our platform starting 11:49 pm UTC. We are currently investigating the issue. The performance issues affect a few requests, while the platform continues to serve the remaining requests on time. Regards SAP Conversational AI Team
- monitoring Jul 10, 2020, 01:44 AM UTC
Problematic service has been restarted and the investigation is being carried out while we are monitoring the system.
- resolved Jul 10, 2020, 04:24 AM UTC
This incident has been resolved.