SAP Conversational AI incident

/dialog issues

Minor Resolved View vendor source →

SAP Conversational AI experienced a minor incident on July 27, 2020 affecting [US10] Dialog and [EU10] NLU Analysis and 1 more component, lasting 4h 55m. The incident has been resolved; the full update timeline is below.

Started
Jul 27, 2020, 07:09 AM UTC
Resolved
Jul 27, 2020, 12:04 PM UTC
Duration
4h 55m
Detected by Pingoru
Jul 27, 2020, 07:09 AM UTC

Affected components

[US10] Dialog[EU10] NLU Analysis[US10] Channels Connector[US10] NLU Analysis

Update timeline

  1. investigating Jul 27, 2020, 07:09 AM UTC

    Dear users, Our /dialog endpoint is currently facing issues and is not operational. We are investigating the issue to find a fix as soon as possible. We apologize for the inconvenience.

  2. investigating Jul 27, 2020, 07:12 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Jul 27, 2020, 07:41 AM UTC

    All services are back to fully operational. We will continue to closely monitor the platform and complete the root cause analysis.

  4. resolved Jul 27, 2020, 12:04 PM UTC

    The incident has been resolved. A communication issue happened between our NLU component and another internal service when pushing our new release in production. The issue was solved when the push to production was completed. We will do an in-depth post mortem to make sure this issue does not happen again in the future. Thank your for your patience.