SAP Conversational AI incident
Outage on SAP Conversational AI platform
SAP Conversational AI experienced a critical incident on September 9, 2020 affecting SAP Conversational AI, lasting 6h 8m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 09, 2020, 11:52 AM UTC
We are currently experiencing outages on our platform. Our team is working on identifying and fixing the issue. We apologize for the inconvenience.
- identified Sep 09, 2020, 11:57 AM UTC
Our current outage is linked to an outage on data center EU-10 on SAP CP. The status for SAP CP outage is available on their dedicated statuspage https://sapcp.statuspage.io/. We are tracking closely the development and will keep you posted. We regret the inconvinience.
- monitoring Sep 09, 2020, 12:47 PM UTC
SAP CP is back up. We are monitoring the stability of the platform.
- monitoring Sep 09, 2020, 12:48 PM UTC
We are continuing to monitor for any further issues.
- monitoring Sep 09, 2020, 01:20 PM UTC
SAP Cloud Platform on EU10 Data Center is still facing instability, it has caused our services to go down. We are working with the firefighting team to resolve the infrastructure issues asap. Inconvenience regretted.
- monitoring Sep 09, 2020, 01:21 PM UTC
We are continuing to monitor for any further issues.
- monitoring Sep 09, 2020, 01:23 PM UTC
SAP Cloud Platform on EU10 Data Center is still facing instability, it has caused our services to go down. We are working with the firefighting team to resolve the infrastructure issues asap. Inconvenience regretted.
- monitoring Sep 09, 2020, 01:36 PM UTC
We are continuing to monitor for any further issues.
- monitoring Sep 09, 2020, 02:16 PM UTC
We are continuing to monitor for any further issues.
- resolved Sep 09, 2020, 06:01 PM UTC
The SAP Cloud Platform services were restored approximately 13:37 UTC on Sep 9, 2020. More information on the incident can be found on the status page of SAP Cloud Platform: https://sapcp.statuspage.io/