SAP Conversational AI incident

Intermittent unavailability of SAP Conversational AI platform

Notice Resolved View vendor source →

SAP Conversational AI experienced a notice incident on October 13, 2020 affecting SAP Conversational AI, lasting 3h 22m. The incident has been resolved; the full update timeline is below.

Started
Oct 13, 2020, 01:36 PM UTC
Resolved
Oct 13, 2020, 04:59 PM UTC
Duration
3h 22m
Detected by Pingoru
Oct 13, 2020, 01:36 PM UTC

Affected components

SAP Conversational AI

Update timeline

  1. investigating Oct 13, 2020, 01:36 PM UTC

    We have noticed a few alerts on our "Quality of Service" health checks. The platform is able to recover quickly and is available to serve most requests. Our team is working on identifying and fixing the issue. We apologize for the inconvenience.

  2. monitoring Oct 13, 2020, 02:09 PM UTC

    The system is stable again, we will continue our monitoring. Regards, SAP Conversational AI Team

  3. resolved Oct 13, 2020, 04:59 PM UTC

    This incident has been resolved and the platform is fully operational.