SAP Conversational AI incident

Outage on SAP Conversational AI platform

Critical Resolved View vendor source →

SAP Conversational AI experienced a critical incident on November 19, 2020 affecting SAP Conversational AI, lasting 4h 18m. The incident has been resolved; the full update timeline is below.

Started
Nov 19, 2020, 01:15 PM UTC
Resolved
Nov 19, 2020, 05:33 PM UTC
Duration
4h 18m
Detected by Pingoru
Nov 19, 2020, 01:15 PM UTC

Affected components

SAP Conversational AI

Update timeline

  1. identified Nov 19, 2020, 01:34 PM UTC

    Dear Customers, We have identified an outage of SAP Cloud Platform which is causing outage on CAI. We are working with SAP CP colleagues to bring the platform back to stability asap. We regret the inconvenience. Regards, SAP Conversational AI Team

  2. identified Nov 19, 2020, 01:38 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Nov 19, 2020, 04:04 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 19, 2020, 05:33 PM UTC

    This incident has been resolved and the platform is fully operational.