SAP Conversational AI incident
Degraded performance on /dialog endpoints
SAP Conversational AI experienced a major incident on December 16, 2020 affecting SAP Conversational AI, lasting 1d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 16, 2020, 12:24 PM UTC
We are currently experiencing intermittent outages on our /dialog endpoints. Our team is working on identifying and fixing the issue. We apologize for the inconvenience.
- identified Dec 16, 2020, 12:33 PM UTC
We have identified the root cause of the outage and we are working on a fix. Fix will be implemented as soon as possible.
- monitoring Dec 16, 2020, 12:35 PM UTC
We have deployed a fix in production and the system is back to normal. We are monitoring the stability of the /dialog endpoints
- investigating Dec 16, 2020, 01:13 PM UTC
We are currently experiencing slow response time on /dialog endpoints. Our team is working on identifying and fixing the issue. We apologize for the inconvenience.
- investigating Dec 16, 2020, 02:49 PM UTC
We are continuing to look for the root cause of slow performance. It seems to impact one out of every sixth request, our team is working on identifying the issue.
- investigating Dec 16, 2020, 03:53 PM UTC
We are still investigating the issue, apologies for the inconvinience.
- identified Dec 17, 2020, 01:31 AM UTC
We have identified the root cause of the performance issue and we are working on a fix. The performance degradation affects large size bot only. Fix will be implemented as soon as possible.
- monitoring Dec 17, 2020, 10:23 AM UTC
We have deployed a fix in production and the system performance is back to normal. We are monitoring the stability of the /dialog endpoints.
- resolved Dec 17, 2020, 12:37 PM UTC
This incident has been resolved and the platform is fully operational.