SAP Conversational AI incident

Outage on SAP Conversational AI platform

Critical Resolved View vendor source →

SAP Conversational AI experienced a critical incident on December 24, 2020 affecting SAP Conversational AI, lasting 1h 40m. The incident has been resolved; the full update timeline is below.

Started
Dec 24, 2020, 02:31 PM UTC
Resolved
Dec 24, 2020, 04:12 PM UTC
Duration
1h 40m
Detected by Pingoru
Dec 24, 2020, 02:31 PM UTC

Affected components

SAP Conversational AI

Update timeline

  1. investigating Dec 24, 2020, 02:31 PM UTC

    Dear Customers, We have identified an issue that is currently affecting the /dialog endpoint as well as some design-time features of the platform. We are working on the issue and will bring the platform back to stability as soon as possible. We apologize for the inconvenience. Regards, SAP Conversational AI Team

  2. identified Dec 24, 2020, 02:41 PM UTC

    The issue has been identified and we are working on a fix.

  3. identified Dec 24, 2020, 03:20 PM UTC

    Dear Customers, We are still working on the fix. We appreciate your patience and apologize for the inconvenience. Regards, SAP Conversational AI Team

  4. monitoring Dec 24, 2020, 03:53 PM UTC

    We resolved the issue that was caused by an internal communication bus stopping to accept connections, impacting our runtime (e.g. /dialog endpoint) and some design time services. Our platform is fully operational again. We'll continue to closely monitor the services.

  5. resolved Dec 24, 2020, 04:12 PM UTC

    This incident has been resolved and the platform is fully operational.