SAP Conversational AI incident

Bot Training Currently Unavailable

Major Resolved View vendor source →

SAP Conversational AI experienced a major incident on December 28, 2020 affecting SAP Conversational AI and [US10] Design Time, lasting 1h 44m. The incident has been resolved; the full update timeline is below.

Started
Dec 28, 2020, 08:02 PM UTC
Resolved
Dec 28, 2020, 09:46 PM UTC
Duration
1h 44m
Detected by Pingoru
Dec 28, 2020, 08:02 PM UTC

Affected components

SAP Conversational AI[US10] Design Time

Update timeline

  1. investigating Dec 28, 2020, 08:02 PM UTC

    We are investigating an issue regarding bot training jobs not being executed correctly. As a result, your bot's training data does not currently get updated after a change in e.g. your intents or entities. This issue only impacts the design time. We apologize for the inconvenience and will update this incident as soon as we have identified the underlying issue.

  2. monitoring Dec 28, 2020, 08:36 PM UTC

    The training jobs have stabilized again and bot trainings are fully operational and finishing within the expected timeframe. We will continue our root cause analysis and monitor the training jobs for stability.

  3. resolved Dec 28, 2020, 09:46 PM UTC

    The training service remains stable. We have also initiated a change that will improve our ability to handle load spikes on the training service in the future.