SAP Conversational AI incident

Partial outage on /request endpoint

Major Resolved View vendor source →

SAP Conversational AI experienced a major incident on January 21, 2021 affecting [US10] Dialog and [EU10] NLU Analysis and 1 more component, lasting 44m. The incident has been resolved; the full update timeline is below.

Started
Jan 21, 2021, 01:44 PM UTC
Resolved
Jan 21, 2021, 02:29 PM UTC
Duration
44m
Detected by Pingoru
Jan 21, 2021, 01:44 PM UTC

Affected components

[US10] Dialog[EU10] NLU Analysis[US10] Channels Connector[US10] NLU Analysis[US10] Design Time

Update timeline

  1. investigating Jan 21, 2021, 01:44 PM UTC

    Dear customers, We are currently experiencing a partial outage on our /request endpoint. Our team is working on identifying and fixing the issue. We apologize for the inconvenience. Regards SAP Conversational AI Team

  2. monitoring Jan 21, 2021, 02:06 PM UTC

    Dear customers, A fix has been implemented and we are monitoring the system Regards, Rahul

  3. resolved Jan 21, 2021, 02:29 PM UTC

    Dear customers, This incident has been resolved and the platform is fully operational. Regards, SAP Conversational AI Team