SAP Conversational AI incident

Outage on SAP Conversational AI platform /dialog endpoints

Critical Resolved View vendor source →

SAP Conversational AI experienced a critical incident on February 19, 2021 affecting SAP Conversational AI, lasting 3h 16m. The incident has been resolved; the full update timeline is below.

Started
Feb 19, 2021, 12:00 PM UTC
Resolved
Feb 19, 2021, 03:17 PM UTC
Duration
3h 16m
Detected by Pingoru
Feb 19, 2021, 12:00 PM UTC

Affected components

SAP Conversational AI

Update timeline

  1. investigating Feb 19, 2021, 12:27 PM UTC

    We are currently experiencing outages on our /dialog endpoints. Our team is working on identifying and fixing the issue. We apologize for the inconvenience.

  2. identified Feb 19, 2021, 12:33 PM UTC

    We have identified the root cause of the outage and we are working on a fix. Fix will be implemented as soon as possible.

  3. identified Feb 19, 2021, 12:41 PM UTC

    We are still working to resolve the issue. We regret the inconvenience caused. Regards, SAP Conversational AI Team

  4. monitoring Feb 19, 2021, 12:49 PM UTC

    We have deployed a fix in production and the system is back to normal. We are monitoring the stability of the platform.

  5. resolved Feb 19, 2021, 03:17 PM UTC

    This incident has been resolved and the platform is fully operational.