SAP Conversational AI incident

Issue with SAP IDP basic auth logins

SAP Conversational AI experienced a minor incident on February 24, 2021 affecting [EU10] Design Time and [US10] Design Time, lasting 6h 9m. The incident has been resolved; the full update timeline is below.

Started: Feb 24, 2021, 05:41 AM UTC
Resolved: Feb 24, 2021, 11:51 AM UTC
Duration: 6h 9m
Detected by Pingoru: Feb 24, 2021, 05:41 AM UTC

Affected components

[EU10] Design Time[US10] Design Time

Update timeline

investigating Feb 24, 2021, 05:41 AM UTC

Dear Customer, Due to an ongoing issue with the SAP Identity Provider, developer login to the SAP Conversational AI design time maybe affected if you use the SAP IDP and do not have a certificate based login mechanism. Developers that use username/password for login into the SAP IDP may face an error. We are closely monitoring the issue and will update this incident with the progress. We deeply regret the inconvenience caused due to this issue. Regards, SAP Conversational AI Team
monitoring Feb 24, 2021, 07:26 AM UTC

Dear Customer, The SAP IDP service has been restored and we are monitoring for stability. Bot developers should now be able to use username/password for login into the SAP Conversational AI design time. Regards, SAP Conversational AI Team
resolved Feb 24, 2021, 11:51 AM UTC

Dear Customers, This issue has been resolved and the platform is stable for design time logins that use SAP IDP. We thank you for your support and patience. Regards, SAP Conversational AI team