SAP Conversational AI incident

Outage reported during hotfix deployment

Notice Resolved View vendor source →

SAP Conversational AI experienced a notice incident on March 3, 2021, lasting —. The incident has been resolved; the full update timeline is below.

Started
Mar 03, 2021, 02:36 AM UTC
Resolved
Mar 02, 2021, 05:00 PM UTC
Duration
—
Detected by Pingoru
Mar 03, 2021, 02:36 AM UTC

Update timeline

  1. resolved Mar 03, 2021, 02:36 AM UTC

    Dear Customers, At 5:05 pm UTC, our operations team triggered the deployment of a hotfix on the platform. An outage on our /dialog endpoint was reported by QoS health checks. The team analyzed the incident and fix the issue shortly. The outage lasted about 10 min, during which end users were unable to converse with their bots. Our team is conducting a Root Cause Analysis to determine the actions required to make our deployment process more robust. We apologize for the inconvenience caused. Regards, SAP Conversational AI Team