SAP Conversational AI experienced a critical incident on March 24, 2021 affecting SAP Conversational AI, lasting 2h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 24, 2021, 04:09 PM UTC
Dear Users, We are currently experiencing outages on our /dialog endpoints. Our team is working on identifying and fixing the issue. We apologize for the inconvenience. Regards, The SAP Conversational AI team
- monitoring Mar 24, 2021, 04:12 PM UTC
Dear Users, We have deployed a fix in production and the system is back to normal. We are monitoring the stability of the /dialog endpoints. Regards, The SAP Conversational AI team
- investigating Mar 24, 2021, 04:14 PM UTC
Dear Users, We are currently experiencing outages on our /dialog endpoints. Our team is working on identifying and fixing the issue. We apologize for the inconvenience. Regards, The SAP Conversational AI team
- identified Mar 24, 2021, 04:22 PM UTC
Dear Users, We have identified the root cause of the outage and we are working on a fix. Fix will be implemented as soon as possible. Thank you for your patience. Regards, The SAP Conversational AI team
- monitoring Mar 24, 2021, 04:42 PM UTC
Dear Users, We have deployed a fix in production and the system is back to normal. We are monitoring the stability of the dialog endpoints. Regards, The SAP Conversational AI team
- resolved Mar 24, 2021, 06:37 PM UTC
Dear Users, This incident has been resolved and the platform is fully operational. We thank you for your patience. Regards, The SAP Conversational AI team