SAP Conversational AI incident

Degraded performance on Bot Runtime

Minor Resolved View vendor source →

SAP Conversational AI experienced a minor incident on April 29, 2021 affecting [US10] Dialog and [EU10] Channels Connector and 1 more component, lasting 24m. The incident has been resolved; the full update timeline is below.

Started
Apr 29, 2021, 11:51 AM UTC
Resolved
Apr 29, 2021, 12:16 PM UTC
Duration
24m
Detected by Pingoru
Apr 29, 2021, 11:51 AM UTC

Affected components

[US10] Dialog[EU10] Channels Connector[EU10] NLU Analysis[US10] Channels Connector[US10] NLU Analysis

Update timeline

  1. investigating Apr 29, 2021, 11:51 AM UTC

    Dear Users, We are currently experiencing degraded performance with intermittent outages on our /dialog endpoints. Our team is working on identifying and fixing the issue. We apologize for the inconvenience. Regards, The SAP Conversational AI team

  2. monitoring Apr 29, 2021, 12:10 PM UTC

    Dear Users, We have deployed a fix in production and the system is back to normal. We are monitoring the stability of the platform. Regards, The SAP Conversational AI team

  3. resolved Apr 29, 2021, 12:16 PM UTC

    Dear Users, This incident has been resolved and the platform is fully operational. We thank you for your patience. Regards, The SAP Conversational AI team