SAP Conversational AI incident

Outage on /dialog endpoints

Critical Resolved View vendor source →

SAP Conversational AI experienced a critical incident on August 22, 2021 affecting [EU10] Dialog and [EU10] Channels Connector and 1 more component, lasting 44m. The incident has been resolved; the full update timeline is below.

Started
Aug 22, 2021, 12:45 AM UTC
Resolved
Aug 22, 2021, 01:30 AM UTC
Duration
44m
Detected by Pingoru
Aug 22, 2021, 12:45 AM UTC

Affected components

[EU10] Dialog[EU10] Channels Connector[EU10] NLU Analysis[EU10] Design Time

Update timeline

  1. investigating Aug 22, 2021, 12:45 AM UTC

    Dear Users, We are currently experiencing outages on our /dialog endpoints. Our team is working on identifying and fixing the issue. We apologize for the inconvenience. Regards, The SAP Conversational AI team

  2. monitoring Aug 22, 2021, 01:04 AM UTC

    Dear Users, We have deployed a fix in production and the system is back to normal. We are monitoring the stability of the . Regards, The SAP Conversational AI team

  3. resolved Aug 22, 2021, 01:30 AM UTC

    Dear Users, This incident has been resolved and the platform is fully operational. We thank you for your patience. Regards, The SAP Conversational AI team