SAP Conversational AI incident

Outage on SAP Conversational AI platform

Critical Resolved View vendor source →

SAP Conversational AI experienced a critical incident on August 24, 2021 affecting [EU10] Dialog and [EU10] Channels Connector and 1 more component, lasting 49m. The incident has been resolved; the full update timeline is below.

Started
Aug 24, 2021, 07:50 AM UTC
Resolved
Aug 24, 2021, 08:40 AM UTC
Duration
49m
Detected by Pingoru
Aug 24, 2021, 07:50 AM UTC

Affected components

[EU10] Dialog[EU10] Channels Connector[EU10] NLU Analysis[EU10] Design Time

Update timeline

  1. investigating Aug 24, 2021, 07:50 AM UTC

    Dear Users, We are currently experiencing outages on our platform due to an issue with one of our backing services. Our team is working on identifying and fixing the issue. We apologize for the inconvenience. Regards, The SAP Conversational AI team

  2. investigating Aug 24, 2021, 07:58 AM UTC

    We are continuing to investigate this issue.

  3. identified Aug 24, 2021, 07:59 AM UTC

    Dear Users, We have identified the incident's root cause and we are working with the relevant platform team to get the backing service up again. The fix will be implemented as soon as possible. Thank you for your patience. Regards, The SAP Conversational AI team

  4. monitoring Aug 24, 2021, 08:24 AM UTC

    Dear Users, The system is back to normal. We are monitoring the stability of the platform. We regret the inconvenience caused to you and your users. Regards, The SAP Conversational AI team

  5. resolved Aug 24, 2021, 08:40 AM UTC

    Dear Users, This incident has been resolved and the platform is fully operational. We thank you for your patience. Regards, The SAP Conversational AI team