SAP Conversational AI incident

Disruption on SAP Conversational AI platform

Major Resolved View vendor source →

SAP Conversational AI experienced a major incident on August 26, 2021 affecting [EU10] Dialog and [EU10] Channels Connector and 1 more component, lasting 42m. The incident has been resolved; the full update timeline is below.

Started
Aug 26, 2021, 07:30 AM UTC
Resolved
Aug 26, 2021, 08:12 AM UTC
Duration
42m
Detected by Pingoru
Aug 26, 2021, 07:30 AM UTC

Affected components

[EU10] Dialog[EU10] Channels Connector[EU10] NLU Analysis[EU10] Design Time

Update timeline

  1. investigating Aug 26, 2021, 07:30 AM UTC

    Dear Users, We are currently experiencing disruption on our platform. Our team is working on identifying and fixing the issue. We apologize for the inconvenience. Regards, The SAP Conversational AI team

  2. resolved Aug 26, 2021, 08:12 AM UTC

    Dear Users, This incident has been resolved and the platform is fully operational. We thank you for your patience. Regards, The SAP Conversational AI team