SAP Conversational AI incident

Disruption on SAP Conversational AI platform

Major Resolved View vendor source →

SAP Conversational AI experienced a major incident on August 30, 2021 affecting SAP Conversational AI and [EU10] Dialog and 1 more component, lasting 12h 27m. The incident has been resolved; the full update timeline is below.

Started
Aug 30, 2021, 09:24 AM UTC
Resolved
Aug 30, 2021, 09:51 PM UTC
Duration
12h 27m
Detected by Pingoru
Aug 30, 2021, 09:24 AM UTC

Affected components

SAP Conversational AI[EU10] Dialog[US10] Dialog[EU10] Channels Connector[EU10] NLU Analysis[US10] Channels Connector[EU10] Design Time[US10] NLU Analysis[US10] Design Time

Update timeline

  1. investigating Aug 30, 2021, 09:24 AM UTC

    Dear Users, We are currently experiencing disruption on our platform. Our team is working on identifying and fixing the issue. We apologize for the inconvenience. Regards, The SAP Conversational AI team

  2. identified Aug 30, 2021, 10:17 AM UTC

    Dear Users, The root cause has been identified by the SAP Business Technology Platform team and the issue resolution is in progress. We thank you for your patience. You may also follow the progress at the SAP BTP status page here : https://sapcp.statuspage.io/incidents/ms9lg7vk9mng Regards, The SAP Conversational AI team

  3. monitoring Aug 30, 2021, 12:44 PM UTC

    Dear Users, The issue is still being addressed, with the help of the SAP BTP core team, at a fundamental level to prevent reoccurrence. However the platform has been stabilised and is operational for the last two hours. We are continuing to closely monitor the situation and provide the best service to you. Your patience is highly appreciated. You may also follow the progress at the SAP BTP status page here : https://sapcp.statuspage.io/incidents/ms9lg7vk9mng Regards, The SAP Conversational AI team

  4. identified Aug 30, 2021, 03:41 PM UTC

    Dear Users, We are currently experiencing disruption on platform. The root cause has been identified by the SAP Business Technology Platform team and the issue resolution is in progress. We thank you for your patience. You may also follow the progress at the SAP BTP status page here : https://sapcp.statuspage.io/incidents/ms9lg7vk9mng Regards, The SAP Conversational AI team

  5. monitoring Aug 30, 2021, 05:27 PM UTC

    Dear Users, The issue is still being addressed, with the help of the SAP BTP core team, at a fundamental level to prevent reoccurrence. However the platform has been stabilised and is operational for the last one hour. We are continuing to closely monitor the situation and provide the best service to you. Your patience is highly appreciated. You may also follow the progress at the SAP BTP status page here : https://sapcp.statuspage.io/incidents/ms9lg7vk9mng Regards, The SAP Conversational AI team

  6. resolved Aug 30, 2021, 09:51 PM UTC

    Dear Users, This incident has been resolved and the platform is fully operational for last two hours. We thank you for your patience. Regards, The SAP Conversational AI team